Hiab's CV
Hiab saeed
IT GRADUATE | IT TECHNICAL SUPPORT | CUSTOMER SERVICE | SALES | EVENT COORDINATION
Profile summary
IT Graduate specializing in technical support, customer service, sales, and event coordination. Delivered daily technical support, resolved hardware and software issues, managed customer inquiries, and coordinated events. Committed to maintaining effective communication, problem solving, and professional service delivery across technical and administrative operations.
Career highlights
Technical Support Delivery: Provided daily technical support to staff, resolving hardware, software, and peripheral issues while explaining solutions clearly to end users.
Customer Service and Sales: Greeted clients professionally, answered inquiries, managed prospect follow ups, and converted leads into completed sales through effective communication.
Event Planning and Coordination: Assisted in planning celebratory events by coordinating setup teams, managing guests, and maintaining efficient operations under tight time constraints.
Key skills
Professional experience
Contributed to the IT department by providing daily technical assistance to staff members, supporting hardware and software maintenance operations, and maintaining an organized workspace alongside technical personnel.
- Supported Microsoft Office applications, file organization, data entry, and routine digital administrative operations.
- Performed basic troubleshooting for common technical problems and escalated complex issues when necessary.
- Assisted end-users in operating systems and devices, explaining technical solutions clearly and professionally.
- Collaborated with the IT team to execute assigned technical tasks.
- Assisted the IT team in computer hardware support, system troubleshooting, and daily departmental routine tasks.
- Helped staff resolve common software and hardware issues following standard operating procedures.
- Supported data organization, electronic file management, and core administrative computer tasks.
- Gained valuable practical experience in professional IT support and teamwork within a healthcare environment.
- Received practical training on IT department operational workflows and basic technical support delivery.
- Assisted with computer tasks, user support, and basic diagnostic troubleshooting.
- Gained familiarity with professional workplace protocols, hardware handling, and identifying common technical issues.
- Participated in practical training covering routine technical support and day-to-day IT operational tasks.
- Assisted in PC maintenance, software installation, user support, and routine technical activities.
- Developed hands-on experience in troubleshooting, communication, organization, and teamwork.
- Resolves customer complaints calmly and professionally to provide effective solutions.
- Builds positive client relationships through patience, consistent follow-up, and clear communication.
- Introduces potential clients to products and services by highlighting specific benefits and requirements.
- Follows up with interested prospects and manages inquiries to convert leads into completed sales.
- Supported celebratory event planning by managing on-site guest operations and coordinating setup logistics.
- Maintained direct communication with vendors and team members to align event requirements.
Education
- Grade: Very Good
Languages
Arabic · Native
English · Intermediate